Information about conducting a training on the concept “No Wrong Door”

The Ministry of Information Society and Administration, in accordance with the 2011-2015 Work Program of the Government of the Republic of Macedonia, organizes a series of trainings on the topic “No Wrong Door”.


The purpose of the training is civil servants to be introduced to the concept and implement it in their everyday work, through learning techniques for offering professional services to citizens, like techniques of politeness and communication in appropriate way. The training will be conducted by an expert in this field.


The training is aimed for heads of human resource sectors and units in the state administration bodies. After completing the training, these people will have a responsibility for distributing an informative leaflet to all civil servants in their own institutions.


On this topic are planned 5 one-day trainings, and the first workshop will be held on 26th March 2012 (Monday) in the ARM Building in Skopje, at 09:00 am. The rest of the planned workshops will be held on 27th, 29th and 30th March and 4th April 2012.


For all detailed information, please address the contact persons in the Unit for administration training: Besim Zenuni, tel. 3094-239, e-mail: and Irena Stameska, tel. 3094-237, e-mail: