Civil Journal

The initiative for the “Civil Journal” is a response to the request for solving issues citizens meet with in their everyday life, an interaction with organizations or institutions providing public services. The Civil Journal is a declaration which obliges state body/bodies to respect standards in offering services to the public and at the same time allows citizens:

  • easy access to services of their personal concern
  • possibility for assessment of offered services.

The service Assessment Form for consumers is a simple questionnaire to which citizens-consumers give their answers connected with certain services, manner, timeliness and deadlines for receiving services. At the same time it is a possibility for making suggestions for further improvement of activities in service offering.

The Form is available in:

Assessment of offered services through a special Form is a tool for measurement of administrative bodies’ efficiency in any individual case.