Promotion of the “No more running around the counters!” project

Skopje, 10th August 2012

In the future, all institutions will introduce the one-stop-shop system, in order to provide accelerated exercise of rights and legal interests of physical and legal entities. It is of a paramount importance not only to the parties in the procedure, but also to the entire social community.


This is one of the goals in the campaign for the project of ex officio document exchange “No more running around the counters!” that was promoted today by the Minister of information society and administration, Ivo Ivanovski, and the Director of the Health Insurance Fund, Maja Parnadzieva Zmejkova. Citizens were introduced in the project through flyers and posters, and they expect that there will be no further need for them to visit several counters in different institutions, and they can complete the entire procedure in providing documents at one spot.


Minister Ivanovski stated that the campaign started its promotion from the Health Insurance Fund, as one of the three institutions in the country that offered most services to the citizens.


“The official conducting the procedure, should provide data ex officio from the competent body, and the subject keeping official records should submit required data within three days of the request receipt. The service is charged at one place, one counter” – said Minister Ivanovski.


A competent body for the brief receipt is obliged to use personal data of the applicant for the procedure needs, in accordance with the law. The applicant is not obliged to enclose documents in his application (certificates, etc.) about facts that the state administration body and local self-government body keep official records.


This amendments are in agreement with the Law on General Administrative Procedure, and they provide obligations in responding requests by ministries, other bodies of the state administration and organizations established by law.


From the very beginning of the one-stop-shop project, the Health Insurance Fund has been involved in its implementation and it has conducted reforms and achieved its goals successfully.


Reduction of required documentation for bringing decisions on exercising the rights and mutual electronic connection of institutions is among the most significant achievements of this project, facilitation of administrative procedures for insured people, ensuring all necessary data and facts ex officio from other state and public institutions.


These reforms have been conducted to the benefit of the citizens and are real one-stop-shop system, a “universal counter” for all rights within the institution, as well as exercise of all rights electronically – without a physical presence of a citizen.


Minister Ivanovski announced that the campaign “No more running around the counters!” will continue in other institutions over the next week.